SoloClip help

Help and troubleshooting

SoloClip is designed as a self-service app. Most issues can be resolved with the steps below; individual how-to support is not offered.

Tracking and export

Keep SoloClip in the foreground while it tracks a person.
If tracking changes to the wrong person, pause near that point and use Fix.
If an export is interrupted, return to SoloClip and start the export again.

Tracking limits

Tracking works best when the selected person remains visible. Extended darkness, occlusion, or very similar performers can make identity ambiguous. If tracking changes, try Fix from a nearby clear moment and preview the result before exporting. Some highly ambiguous footage may not be recoverable.

Purchases and refunds

Recover an existing unlock from More options → Purchase or restore.
For charges, refunds, or Apple Account payment issues, use Apple's Report a Problem service. Apple Report a Problem

Report a problem or privacy concern

Email support@whyloom.com with your iPhone model, iOS version, SoloClip version, and the step where the problem occurred. We review reports to improve SoloClip, but may not reply individually. Do not send private videos or internal diagnostic text.